Wednesday, January 20, 2021 - 12:00 PM - 01:30 PM, PST
The Alpha Network is bringing together a select group of founders, CEOs and executives across the community for a virtual roundtable discussion on ‘Customer Success: Systems and Approaches to Drive Net Retention’. We will be joined by executives from Gainsight, Box, Slack and experienced CEOs at growth and early stage companies excelling in the customer success space. The discussion will be moderated by Ali Rayl, VP of Customer Experience at Slack and driven by input from you. Ali joined Slack during its conception, being tasked with creating the company’s customer support experience, and since then, has cultivated a culture of customer “love” since the company’s beginnings. We will hear from her experiences as well as learn from our curated group of attendees’ challenges, victories, pitfalls, questions and personal experiences in this growing space.
Stifel is a diversified global wealth management, investment bank, and commercial banking company. Our Venture Banking group provides commercial banking and debt capital financing solutions to venture capital-backed technology companies and their investors. Committed to supporting the innovation community, our entrepreneurial culture and long-term vision make Stifel Bank the right banking partner for Founders and Companies.
Crosslink Capital is a leading early-stage investor based in the San Francisco Bay Area investing in emerging growth companies since 1989. They are a proven team of early stage business builders investing out of their ninth fund ($350M). Crosslink partners with ambitious entrepreneurs who are reshaping massive markets with disruptive technology.
Fenwick provides comprehensive legal services to leading technology and life sciences companies — at every stage of their lifecycle — and the investors that partner with them. For more than four decades, Fenwick has helped some of the world's most recognized companies become and remain market leaders. For more information, please visit fenwick.com/.
Burkland provides strategic financial services for venture-back startups to help them scale. They offer Fractional CFO, Startup Accounting & Bookkeeping, Tax Services, People Ops, and Financial Due Diligence.
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Zendesk products are built with love to be loved. Learn more at www.zendesk.com.
Ravix Group is a national outsourced accounting, fractional CFO, advisory & orderly wind down, and HR consulting headquarted in the Silicon Valley.
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services.