Wednesday, January 20, 2021 - 12:00 PM - 01:30 PM, PST
The Alpha Network is bringing together a select group of founders, CEOs and executives across the community for a virtual roundtable discussion on ‘Customer Success: Systems and Approaches to Drive Net Retention’. We will be joined by executives from Gainsight, Box, Slack and experienced CEOs at growth and early stage companies excelling in the customer success space. The discussion will be moderated by Ali Rayl, VP of Customer Experience at Slack and driven by input from you. Ali joined Slack during its conception, being tasked with creating the company’s customer support experience, and since then, has cultivated a culture of customer “love” since the company’s beginnings. We will hear from her experiences as well as learn from our curated group of attendees’ challenges, victories, pitfalls, questions and personal experiences in this growing space.
TriNet has been a long-time sponsor & partner of the Alpha Community and is our official provider for full-service HR solutions industry-tailored for Founders & Venture Capitalists. With the acquisition of Zenefits they are able to offer a variety of technology products and services to free businesses from HR complexities. TriNet offers access to human capital expertise, benefits, risk mitigation and compliance, payroll, and real-time technology.
For more than 35 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. Learn more at svb.com.
Fenwick provides comprehensive legal services to leading technology and life sciences companies — at every stage of their lifecycle — and the investors that partner with them. For more than four decades, Fenwick has helped some of the world's most recognized companies become and remain market leaders. For more information, please visit fenwick.com/.
We launched Position2 in 2005 with the ambitious goal of helping brands grow, and we have grown right alongside them - evolving into an innovative digital agency at the center of growth for our clients. We understand your needs, and that understanding drives us to develop the right marketing mix to deliver growth for your company.
Crosslink Capital is a leading early-stage investor based in the San Francisco Bay Area investing in emerging growth companies since 1989. They are a proven team of early stage business builders investing out of their eighth fund ($275M). Crosslink partners with ambitious entrepreneurs who are reshaping massive markets with disruptive technology.
Burkland provides strategic financial services for venture-back startups to help them scale. They offer Fractional CFO, Startup Accounting & Bookkeeping, Tax Services, People Ops, and Financial Due Diligence.