Virtual Discussion
Wednesday, January 20, 2021 - 12:00 PM - 01:30 PM, PST
Customer Success: Systems and Approaches to Drive Net Retention
The Alpha Network is bringing together a select group of founders, CEOs and executives across the community for a virtual roundtable discussion on ‘Customer Success: Systems and Approaches to Drive Net Retention’. We will be joined by executives from Gainsight, Box, Slack and experienced CEOs at growth and early stage companies excelling in the customer success space. The discussion will be moderated by Ali Rayl, VP of Customer Experience at Slack and driven by input from you. Ali joined Slack during its conception, being tasked with creating the company's customer support experience, and since then, has cultivated a culture of customer “love” since the company’s beginnings. We will hear from her experiences as well as learn from our curated group of attendees’ challenges, victories, pitfalls, questions and personal experiences in this growing space.
Our Sponsors
For more than 35 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers around the world. Learn more at svb.com.
Fenwick provides comprehensive legal services to leading technology and life sciences companies — at every stage of their lifecycle — and the investors that partner with them. For more than four decades, Fenwick has helped some of the world's most recognized companies become and remain market leaders. For more information, please visit fenwick.com/.
For over 12 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS services are trusted by millions of active customers around the world to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit https://aws.amazon.com.
Position2 is an innovative digital marketing agency that accelerates demand through integrated content marketing, paid acquisition and marketing technology solutions. We serve clients ranging from VC funded startups to Fortune 500 firms. Our team consists of marketing gurus, engineers, data scientists, writers and designers. Visit: www.position2.com
Crosslink Capital is a leading early-stage investor based in the San Francisco Bay Area investing in emerging growth companies since 1989. They are a proven team of early stage business builders investing out of their eighth fund ($275M). Crosslink partners with ambitious entrepreneurs who are reshaping massive markets with disruptive technology.